Introducing Rogers Unison

Canada’s only truly mobile business communications system.

Less than 30 employees? See Rogers Unison for Small Business

Today’s employees get their work done in many different locations. They need the right tools to help them collaborate wherever they are on any device they choose.  And now, there’s a truly mobile, cloud-based communications system to help your team members do their best work from anywhere on the device of their choice.

Mobility

Make communication easier, from anywhere.

Rogers Unison gives you the best features of your office phone system across all your devices, making it easier than ever to keep your team working together. As Canada’s only truly mobile, cloud-based communications system, Unison lets your employees work more efficiently across all their devices, from anywhere.1

Finally, your employees who spend most or all of their time out of office, and use their mobile devices as their primary form of communication are part of your phone system.

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Simplicity

Business is complex, communications shouldn’t be.

When it comes to keeping your team connected, the simpler, the better. With Rogers Unison, you get the best features of your office phone system in one easy-to-use communications system, across all your locations and devices. Since Unison is a cloud-based, fully managed solution it’s simple to switch, manage and scale. And there’s no need for your employees to install or use apps, or spend time learning how to use it.

Savings

Cut costs with a truly mobile solution.

With Rogers Unison, your employees are free to work how they want, where they want, from the device they want, without incurring the costs of unused desk phone lines. What’s more, Unison is available exclusively ‘as a service’, eliminating maintenance costs while reducing management and call costs. That means your team can enjoy a better communications experience for less than any other office phone system.

Feature Overview Videos

Receptionist Console

The Receptionist Console allows receptionists to receive calls and direct them to other employees, whether they’re using a desk phone or a mobile phone. Instead of a bulky desktop phone, receptionists can manage calls directly from a computer screen and can see the call status of other employees even if they’re using mobile phones.

Call Pull

Call Pull is a seamless way for users to transition a call between a desk phone, a smartphone, or any device configured for use with Rogers Unison. So if someone is in the middle of a phone conversation and needs to leave the office, or has just arrived and wants to switch devices, Call Pull keeps them connected to the call while changing devices easily.

Auto Attendant: Greets your callers and directs them to the rep who can best address their needs

Auto Attendant is a fully automated answering system that professionally greets your customers and directs their calls to the right destination. It's a higher-level customer experience.

Hunt Groups: Minimize customer hold time, and ensure callers consistently reach someone live

Now your teams can always be reachable to your clients with Hunt Groups. Route incoming calls between team members until they’re answered, ensuring your client calls are never left on hold and are answered by someone on your team.

Dual Persona: Set up multiple lines on a single smartphone

Dual Persona lets your employees keep their existing desk phone number and add it to their mobile devices. This eliminates the need for you to update business cards and directory listings or for clients to remember an additional number.

Full Feature List

  • Soft Phone

    Now mobile and office employees can make and receive calls on laptops, desktop computers and tablets using their primary wireless number, and have incoming calls ring all devices simultaneously. The Soft Phone app is a great way to collaborate with customers and colleagues.

  • Call Transfer

    Call Transfer allows your employees to seamlessly transfer calls from one person or department to another on softphones and IP phones.

  • Dual Persona

    Dual Persona lets your employees keep their existing desk phone number and add it to their mobile devices. This eliminates the need for you to update business cards and directory listings or for clients to remember an additional number.

  • Extension Dialing

    Improve internal collaboration by making it easy for your employees to reach each other by assigning them 4- or 5- digit extension numbers that work even when they’re using a mobile phone. Expedite internal dialing and make faster connections whether your users are in the office or working from another location.

  • Hunt Groups

    Now your teams can always be reachable to your clients with Hunt Groups. Route incoming calls between team members until they’re answered, ensuring your client calls are never left on hold and are answered by someone on your team.

  • Music On Hold

    For those times when a call is placed on hold while your team is gathering information or resources, Music On Hold is a great way to keep your callers engaged on the phone. You can either use the default music provided with Rogers Unison, or upload your own music or promotional audio.

  • Ring My Numbers

    Ring My Numbers directs calls to multiple devices at the same time. Now your clients can always be sure to reach someone from your team when they need to.

  • Voicemail to Email

    Voicemail to Email instantly sends audio files of left voicemail messages. That means your employees can react to your clients’ needs, even when no one is available to speak with them directly. Just one more way Rogers Unison helps your employees stay connected to their customers and colleagues.

  • Video Calling

    When your employees can’t be face-to-face with a customer or colleague, Video Calling is a great way to enhance a conversation using the softphone application.

How is Unison built for true mobility?

Rogers Unison. Canada’s only fully-managed truly mobile communications system that works across all your devices.

Mobile first means future ready.

Explore how introducing mobile-first communications across a business has the potential to enhance collaboration and drive productivity, without traditional complex management challenges and limited mobile support function.

Rogers Unison is built in a wireless network environment with a mobile-first mentality. Instead of UC&C developed for fixed or cloud-based telecom infrastructure such as IP-PBX hardware, with wireless integration as an after-thought. As mobility continues to have a transformative effect on the way businesses communicate and conduct business, Rogers Unison offers all the advantages of an office phone system, across all your devices and locations, giving your teams the flexibility to work how and where they need to, from the device they want. And since Unison is delivered exclusively “as-a-service” you avoid the costs associated with managing infrastructure, implementing upgrades, configurations and adding new services. You can even include device hardware, all for one predictable monthly cost.

Read: Mobile first means future ready.

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It’s time for your company to benefit from true communications network convergence.

Cloud-Based Wireless Integration Promises to Eliminate Traditional Unified Communications Challenges

IDC examines the challenges faced by IT decision makers to integrate wireline and wireless networks and provide truly ubiquitous communications to employees, regardless of device or location.

The lack of wireless integration has impeded use of UC&C by many mobile business users beyond basic email, contact, and calendar functions, whether on their own device or on one provided by their employer” – IDC

Until now, technology leaders have relied on several options for mobile unified communications & collaboration (UC&C), such as UC&C infrastructure clients that run on mobile devices, third-party fixed-mobile convergence products and lightweight Session Initiation Protocol based apps. Each pose a diverse set of management scenarios and hybrid networks, forcing technology leaders to take a do-it-yourself approach to mobile UC&C. Businesses don’t fail to grasp the sweeping benefits mobility can bring. Rather, struggle with how to modernize their communications systems and integrate with mobility in a way that is coordinated, secure, scalable, efficient, and user-friendly.

Read: Cloud-Based Wireless Integration Promises to Eliminate Traditional Unified Communications Challenges

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Insights & Resources

Rogers Unison gives you all the best features of an office phone system, in a truly mobile solution.