Virtual Contact Centre Solutions & Services
Eliminate costly infrastructure, better serve your customers
Contact centres face more challenges today than ever before.
Asked to do more with less, everyone from agents to administrators to managers grapples with inefficient yet costly infrastructure, inconsistent reporting, and more demanding customers. There’s no reason why your contact centre should be a resource drain.
Rogers Virtual Contact Centre (VCC) virtualizes key infrastructure and hardware into our private cloud network, streamlining operations and minimizes capital costs. We take care of your contact centre infrastructure so you can focus on driving your business forward. Provisioned via our dedicated, wholly owned and operated Canada-wide Fibre Optic Network, Rogers VCC offers powerful and secure performance, unwavering uptime and full support 24/7/365. Get more out of your contact centre with increased agility, better business insights and lower maintenance costs. Benefit from a more seamless, media-neutral customer experience that promotes better response times and first contact resolution rates.
Why Virtual Contact Centre?
Lower total cost of ownership
Trade the capital and operating costs of running and maintaining equipment, systems & support staff for a more affordable monthly fee model, reserving funds for core business initiatives. Agents can be geographically dispersed, freeing up valuable real estate.
Agility & insight
With a single virtual communication environment, agents can switch from voice to email, chat or social media on the fly to suit customer preferences. Consolidated reporting fuels better insights for more informed decisions.
Scalability & evolution
Rogers VCC integrates into your existing environment and scales as quickly as you do with no disruption to operations and no need for additional infrastructure investment. Our commitment to innovative technology ensures your contact centre keeps up with technology changes, effortlessly.
Security & quality
All communications travel through Rogers’ private Fibre Optic Network, not the public Internet like legacy VOIP systems, assuring security and improving call quality.
VCC Functions & Features
Rogers VCC enables all standard contact centre application, management and reporting tools, plus advanced collaboration and process automation capabilities.
Some of the extensive features include Interactive Voice Response, automatic call distribution, recording, multimedia routing via email, chat and social media, predictive and preview dialing, call back, screen-pop integration, and reporting suite.